Question 1

Where is your retail store located in Beckley?

Accepted Answer

We are located at 303 Prince Street in downtown Beckley next to the post office and near the courthouse. Our hours of operation are Tuesday-Friday from noon to 5pm and Saturdays from noon-4pm. We sometimes stay open later if there's an event in town.

Please check our Facebook or Google page for updates on hours and more.

Question 2

What can Mop-Man be used for?

Accepted Answer

Mop-Man isn’t just a floor cleaner—he’s your home’s multi-surface superhero! Floors: sealed tile, vinyl, laminate, hardwood—streak-free shine, no residue, and that original, legendary fragrance that lingers.Kitchen counters: sealed granite, quartz, laminate, stainless steel—cuts grease and fingerprints fast.Bathroom surfaces: sinks, tubs, shower doors, tile—dissolves soap scum and mineral spots for a fresh, bright finish.Appliances & more: fridge exteriors, stovetops, painted walls, baseboards, windows, mirrors—quick wipe-downs with no streaks.Always spot-test on new finishes.

Question 3

What's in Sudsquatch?

Accepted Answer

We didn’t copy a random natural detergent and hope for the best, and this isn't a pre-made base we simply added fragrance to. We hand mix every single ingredient into our original formulation and every ingredient has a job and a reason to be there.Let's break it all down: Distilled Water: the base. Everything else works in it. Sodium Sesquicarbonate & Sodium Carbonate: these are the builders. They soften hard water so the cleaners can actually do their job instead of fighting minerals. Sodium Citrate: another water softener and helper. It grabs onto minerals and boosts cleaning. Organic Castile Soap: a plant-oil soap that gives the formula a gentle, familiar clean. Normal Castile soap can leave residue, but that’s a hard-water problem, not a Sudsquatch problem. We added builders and citrate specifically so the soap can do its job and rinse clean. Plant-Based Surfactants: these are plant-based cleaners from coconut and sugar. They’re mild, they also help the scent mix in, and they clean without being harsh. Sodium Coco Sulfate: this is the extra grease-cutter that's derived from coconut oil. After testing, we added more of this because everyday dirt is one thing—bacon grease and work clothes are another. Fragrance: original Scentister scents, so your clothes smell like luxury—not like a bland “clean linen” afterthought. All of the fragrances are FREE from phthalates, mutagens, and carcinogens. (Also available in unscented option Camo Squatch.) Polysorbate 20: helps the fragrance stay mixed in the bottle instead of separating. (It is third party tested to ensure it's free from carcinogens like 1,4-dioxane from the manufacturing process.) Vegetable Glycerin: adds a little softness and keeps the formula from feeling stripped-down. Enzyme Blend: this is the stain-and-soil crew. Different enzymes break down sweat, food, and gunk so the cleaners can rinse it away. One enzyme even brightens colors and whites and protects your fabrics. Zinc Ricinoleate: odor control. It helps trap and neutralize stink instead of just covering it up. (It's the same powerhouse ingredient in Odor Exorcist deodorant.) It is NOT water soluble so it's one of the reasons you need to give Sudsquatch a little shake before using. Xanthan Gum: keeps the formula from being watery and helps everything stay suspended. Phenoxyethanol + Ethylhexylglycerin: the low-dose preservative system. A water-based detergent needs one if you want it to stay good on the shelf. We chose a well-studied, widely used system known for being better tolerated than harsher detergent preservatives.

Question 4

Is Mop-Man safe to use around pets?

Accepted Answer

Yes, Mop-Man is completely safe for use around cats and dogs when used as directed.

We know pet safety is a big concern—the disinfectant (benzalkonium chloride) is in small amounts, highly diluted, and has been safely used in homes for over 80 years. It's the same trusted ingredient in brands like Lysol and Clorox wipes. When diluted and allowed to dry, it has an excellent safety record.

Benzalkonium chloride is a widely used ingredient across many industries thanks to its powerful antimicrobial, antiseptic, and disinfectant properties. It has a long track record of safe use in a broad range of applications.

In healthcare settings, medical professionals commonly rely on it for disinfecting skin before surgery and for treating minor wounds. It’s also frequently used as a preservative in everyday pharmaceutical products, including eye drops, nasal sprays, and nebulizer solutions.

We carefully researched alternatives to benzalkonium chloride, but replacing it would require adding several harsher chemicals to achieve the same level of disinfecting power. That would actually work against our goal of creating an effective and gentle formula. That’s why we chose to stay transparent and stick with a proven, low-concentration approach that delivers results without unnecessary compromise.

Mop-Man's formula is gentle:
Plant-based surfactants (mild enough for baby products)
No glycerin to leave sticky film
Phthalate-free, non-toxic fragrances
Free from parabens, dyes, formaldehyde, ammonia, and bleach

Simple routine to safeguard your pets:
Keep pets away until the floor is dry.
Wipe up spills as soon as they happen.
Rinse paws if they get wet.
Spot-test if your pet is sensitive.

Thanks for asking! As pet lovers, we understand the concern.

Question 5

Is your natural deodorant actually effective? Ingredients?

Accepted Answer

YES! Odor Exorcist is guaranteed to work—or your money back. Don’t just take our word for it; check our glowing reviews!

Handcrafted in small batches at our shop in downtown Beckley, our all-natural and luxury deodorants harness nature’s most potent ingredients to banish odor—zero harmful chemicals. Even the scents in our all-natural line are certified organic, derived from real plant compounds.

What’s Inside & Why It Works
(A deep dive—worth the read!)
Organic Unrefined Cold-Pressed Extra Virgin Coconut Oil Natural antiseptic and antifungal properties help limit odor-causing bacteria while deeply moisturizing sensitive underarm skin.
Organic Arrowroot Powder Absorbs excess moisture to keep you dry, prevents bacterial growth, and provides a silky-smooth glide. Its anti-inflammatory nature makes it especially gentle post-shave.
Magnesium Hydroxide Neutralizes odor without blocking sweat glands (unlike aluminum). Much gentler than baking soda; it dissolves slowly to minimize irritation while supporting a balanced skin microbiome.
Organic Beeswax Creates a breathable barrier that helps lock out bacteria while allowing skin to function naturally. It also contributes to the solid structure of the stick.
Organic Unrefined Kokum Butter (increased for better firmness) One of the hardest plant butters available — lightweight, non-greasy, and deeply hydrating. Rich in antioxidants and antimicrobial properties, it soothes skin and improves heat stability so the deodorant holds up better in warm summer temperatures.
Organic MCT Oil Helps control bacteria with its lauric acid content, binds fragrance for longer-lasting freshness, and won’t clog pores.
Murumuru Butter Luxurious Amazonian plant butter known for its silky, non-greasy texture and low comedogenic rating. It provides excellent glide, conditions sensitive skin without heaviness, and offers natural skin-soothing and moisture-binding benefits.
Zinc Ricinoleate The star odor neutralizer — it traps and eliminates odor molecules produced by bacterial sweat breakdown at the source, without killing beneficial bacteria or blocking pores.
Fragrance (Certified Organic in the All-Natural deodorants, Plant-Based) 100% plant-derived, gentle, and allergen-conscious. Delivers a sophisticated, heavenly scent that harmonizes with your body’s natural essence without irritation. For our LUXURY deodorants, we use skin-safe fragrance oils that are phthalate-free, paraben-free, and mutagen-free.
Calcium Bentonite Clay Draws out impurities, absorbs sweat, and helps detox underarms — especially beneficial during the transition from conventional antiperspirants.
Organic Magnolia Bark Extract Potent source of magnolol and honokiol with strong antimicrobial and anti-inflammatory action. Calms sensitive skin and provides extra support against odor-causing bacteria.
Organic Vitamin E Powerful antioxidant that soothes shaving irritation, supports skin repair, and helps extend the shelf life of the formula.
Odor Exorcist™: Handmade. All-Powerful. Naturally Ruthless.

Question 6

Are your soy wax melts long-lasting?

Accepted Answer

Yes! We guarantee each luxury wax melt we sell lasts longer than your average retail store melt AND smells better than them. Why? We use a premium top-of-the-line all-natural soy wax that has a wonderful scent throw.  Additionally, this wax has no chemical additives.  Even the dyes coloring the melts are vegetable-based dyes.

What else? PREMIUM phthalate-free oils.  There's nothing cheap here.  We add these premium oils at just the right temperature and then hand pour them at a specific temperature as well.  We don't cut corners. (That doesn't mean that some scents aren't stronger than others. If you have questions about any of our fragrances, we're happy to help!)

Should you ever purchase a scent that disappoints you, contact us and we will replace it at ZERO cost to you. That's our guarantee. We want you to be happy. With a HUGE variety of scents that continues to grow, you can be sure you'll find something you'll love.

(Since we do use a natural soy wax without chemical additives, there may be slight 'frosting' on the melts at times. This is merely the soy wax trying to revert back to its original state. It is perfectly NATURAL and does not affect the scent throw.)

Question 7

What makes your candles luxe?

Accepted Answer

We craft our candles with premium coconut apricot wax—gluten-free, toxin-free, paraben-free, phthalate-free, cruelty-free, and proudly made in the USA to support American businesses.

This high-end wax outperforms traditional soy in every way:
Superior Scent Throw: Stronger fragrance release—both hot and cold—than soy wax. Apricots are added specifically for enhanced scent performance. The aroma fills large rooms in minutes.
Even, Smooth Burn: No bumpy or uneven surfaces. Each burn leaves a flawless, glass-like finish.
Up to 2X Longer Burn Time: Burns twice as long as soy candles of the same size. (Follow care instructions: trim wick to ¼" and avoid drafts.)
Sustainable & Biodegradable: Made from renewable resources with eco-friendly production. Fully biodegradable.
Minimal Soot: Produces far less soot than other waxes for cleaner air.
No Tunneling: Unlike soy, it lacks "wax memory," preventing hollow centers and wasted wax.

Premium Finishing Touches
Non-toxic, phthalate-free fragrance oils blended to perfection
Vegetable-based dyes
Poured into a sleek black or white ceramic vessel
Flat braided cotton wick made from 100% natural fibers and vegetable wax
Topped with an elegant wooden lid laser-etched with our logo

Personalization Available For just $7 more, we’ll laser-engrave your custom message or design onto the bamboo lid. Work with us to create a truly unique, one-of-a-kind gift.

Question 8

What's the story behind your company?

Accepted Answer

Back in early 2018 in Canyon, Texas, we grew frustrated with the name-brand auto air fresheners we were selling at our car wash. The fragrances smelled artificial, didn’t last long, and overall left much to be desired. When their prices increased, we decided it was time to create something better.

We set out to make an air freshener that didn’t just smell superior, but was also better for people and the environment. Starting with biodegradable materials and premium ingredients, Scentister was born.

In late 2021, we relocated our operations from Texas to Beckley, West Virginia, with big plans for the future. Since then, we’ve significantly expanded our product line and scent collection. In June 2023, we proudly opened our first brick-and-mortar storefront at 303 Prince Street in downtown Beckley.

If you’re in the area, you’ll quickly notice that Prince Street has become the best-smelling street in town. That’s because we hand-pour our scented products in the shop nearly every day — always in small batches and always with the highest-quality ingredients.

At Scentister, one thing is certain: you can trust that you’re getting a safe, premium product every single time. We stand behind it.

While our business has grown and evolved, our commitment to quality has never changed. Thanks to our incredible customers, Scentister products can now be found throughout the United States and beyond.

Question 9

How long do your car diffusers last?

Accepted Answer

How long does one diffuser last? Up to 3 months per diffuser.

But longevity depends on a few factors:
Temperature: Warmer conditions speed up diffusion. Each bottle contains 8ml of premium fragrance, so you’ll still enjoy plenty of scent even in heat.
Scent strength preference: The more you saturate the wooden lid, the faster it uses fragrance. Good news: You control the intensity!
Want it milder? Reduce lid saturation.
Want it stronger? Carefully tip the diffuser upside down for a few seconds.

Diffuser type:
Clip diffusers (vent-mounted) work 24/7 with airflow, so they don’t last as long but deliver stronger, more consistent scent.
Hanging diffusers last longer but provide a gentler fragrance.

Bottom line: Up to 3 months is achievable—your settings, climate, and diffuser style determine the exact lifespan.

Question 10

Is your parfum for women or men?

Accepted Answer

Both, actually! Contrary to popular belief, the term 'parfum' actually has nothing to do with gender and everything to do with the concentration of fragrance in the product. In the case of a parfum, it's always 20-30% fragrance concentration. Ours is approximately 30% so you can enjoy the fragrance all day long.

TIP: for an even longer lasting scent, spritz the parfum onto your clothing and enjoy!

Question 11

Are your products vegan and cruelty free?

Accepted Answer

Yes, ALL of our products are cruelty free and almost all of them are vegan! We go to great lengths to source our ingredients from reputable companies who do not conduct animal testing. We love our furry friends.

All of our oils, soy wax, and dyes are 100% vegan.

Our all-natural deodorant does contain organic beeswax so it is NOT vegan. It is vegetarian-friendly.

However, please do not lick or consume ANY of our products. Despite how great a product may smell, please don't eat it.

Question 12

Why the scary skull logo? What's with your name?

Accepted Answer

When we set out to create a logo for our brand, we knew instantly that we wanted it to be a skull.  Why a skull instead of a butterfly or a cute little flower like ALL of the other brands, you may ask?

Skulls are old symbols of courage and strength. They are associated with the ability to defeat the odds, overcome obstacles, and recognize and deal with danger bravely and boldly. Skull symbolism represents personal power and is linked with warrior spirits and valorous force.  Despite the negative connotations some people apply to them because they look scary, skulls are POSITIVE symbols. I mean, skulls are underneath EVERY single human being.  It's part of us.  It's a reminder of our mortality and a reminder to live each day to its fullest. The cowboy sheriff idea just embraced our Texas roots at the time.

So now you're probably thinking, "So, why the name Scentister then?" Obviously we mean something evil, right? Simply put: left.

According to Merriam-Webster dictionary, "sinister" comes from a Latin word meaning “on the left side,” and while the earliest uses of the word in English—dating from the 14th century—pertain to some measure of evil, forboding, or malevolence, others retain the Latin meaning of “left”.

The association of the directional left with evil is likely attributed to the dominance of right-handed people within a population at the time. Left-handed people were deemed "different" and even misinterpreted to be evil.  This misunderstanding sealed the name for us.  Scentister--DIFFERENT--it was. Plus it sounds pretty darn cool.

We have ALWAYS set out to be different by using safer ingredients than other brands. We embrace this difference happily.

So display the cowboy skull logo proudly.  While some are afraid to be different, we're afraid to be the same as everyone else.

Question 13

Do you ship outside of the United States?

Accepted Answer

Due to rising costs, we cannot affordably ship outside of the US. If shipping costs decline in the future, we would be happy to ship worldwide.

"Wickedly Good"

Frequently Asked Questions